Issue
Starting in late 2020, police and transit agents began detaining drivers of a ride-sharing app “for providing cab services without a permit” in the province of La Altagracia. This initiative was prompted by political pressure in the form of multiple demonstrations by taxi transportation unions and threats to the safety of tourists using ride-sharing apps, in an effort to force them to use their cab service. The matter escalated to a level that the President of the Dominican Republic became involved.
Our Role
FHC, in collaboration with its client (a multinational ride-sharing platform) was able to resolve the conflict with the tourist taxi transport union through a heavily negotiated collaboration agreement, under enormous political pressure from various national government institutions.
Results
After several months of meetings with interested parties and continually managing political pressure from strikes and physical altercations, the client was able to forge a win-win strategic alliance with the taxi transportation union that guaranteed tourist safety in the region, economic empowerment for the taxi transportation union members, and the operational stability of the client’s business in that region.